Delivery & Returns
Policy

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  • (+27) 12 004 0808
  • returns@itsc-za.co.za

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Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • In the case of repairs undertaken by ITSC, repair times given are merely estimates and are not binding on ITSC; time is not of the essence of this agreement unless expressly agreed upon in writing by ITSC. ITSC shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any unforeseen costs and/or delayed repairs.
  • No returns will be accepted without an RMA number. Return Material Authorization (RMA) request form to be submitted online prior to returning any items for any reason.
  • This number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number which authorizes you to return one item per every RMA number. A full fault description must be completed to enable technical department to test and verify fault.
  • All defective merchandise returned to ITSC must be returned with all cables, power supplies, documentation etc.
  • ITSC is not responsible for the cost of returning any products to ITSC offices. For your protection, please insure the package and ship via a traceable method. ITSC is not responsible for lost or damaged packages.
  • If any of the above conditions are not met, ITSC reserves the right either to refuse the return, or to charge a restock fee of not less than 15%.
  • Acceptance of Products: ITSC shall conduct incoming acceptance inspection as soon as possible on receipt of products.

Delivery Policy

  • Any delivery notes or waybill or invoice (copy or original) signed by the Customer or a third party engaged to transport the goods and held by ITSC shall be prima facie proof that delivery was made to the Customer and are in accordance with the quality and quantity reflected thereon.
  • All orders and variations to orders are subject to these terms and conditions. Only written orders and variations to orders will be accepted by ITSC. This notwithstanding, ITSC may, at its sole discretion, elect to accept and act upon telephonic orders and any variations to orders. ITSC however reserves the right to refuse delivery or collection of any order until placed in possession of a written order form.
  • ITSC shall be entitled to split the delivery of goods ordered in the quantities and on the dates, it decides with the prior consent of the Customer, which consent shall not be unreasonably withheld.
  • ITSC shall be entitled to invoice and deliver each order separately.
  • The risk of damage to or destruction of goods is passed to the Customer on signature of the delivery receipt upon delivery to the Customer or the Customer’s nominated representative and the Customer undertakes to insure the goods fully until paid for in full.
  • ITSC is hereby authorized to engage a third party on its behalf and on the terms deemed fit by ITSC to transport all goods purchased.
  • If the Customer chooses to engage in its own third party to transport the goods, the Customer indemnifies ITSC against any claims of whatsoever nature that may arise from such an agreement.
  • Delivery, installation, commencement and performance times that are given are merely estimates and are not binding on ITSC. ITSC warrants that it will use its best endeavours to meet such delivery times; time is not of the essence of this agreement unless expressly agreed upon in writing by ITSC. ITSC shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any incorrect or delayed delivery, tampering of installation, commencement or performance.
  • Invoices and deliveries will only be processed once payment has been cleared in ITSC’s account.
  • Deliveries will be scheduled in accordance with the weekly delivery schedule.

Exceptions:

  1. Stock shortages may result in delays or part delivery of orders.
  2. Public holidays or extraordinary events may result in a temporary adjustment of the delivery schedule

Orders for Delivery:

  • By default, parcels will be sent with the most cost-effective service, unless otherwise specified by the customer.
  • Orders with a value of R2,000 excl. VAT will be delivered with the most cost-effective service at no charge.
  • The customer may select a faster delivery service and will be charged for this accordingly.
  • Extra surcharges will be for the customer’s account (e.g. fuel, outlying area, and drive away surcharge fees).
  • Delivery charges for every service are quoted during the checkout process and will be added to the invoice where applicable.
  • Delivery times are estimated and not a guarantee of the delivery date.